Choosing a quality contractor can come with some challenges,
so we have put together some "Interview Questions"
to help you make the best choice for you!
How much do you REALLY know about roofing? Or the insurance claims process? Or the buildout process? Manufacturer product knowledge? Breakdown of the terminology and numbers in your loss paperwork? Which shingles perform best in our specific geographical region?
If you haven't already, take a second to really consider how much trust needs to be established within the Homeowner-Contractor relationship in order for it to work efficiently.
You should do your research online as well as INTERVIEW your contractor.
Here are a few questions we recommend you ask when considering who to hire to replace your roof:
Our in-house Roofing Craftsmen tear all the way to the decking on every single RKG roof replacement. This is extremely important, as the old underlayment may be covering up rotted decking. Your Manufacturer's Warranty is also immediately VOIDED if your contractor skips this step!
There are multiple under-components that are required to build an efficient, protective roofing system, and QUALITY MATTERS.
Are they using starter shingle or are they going to flip around a 3-Tab shingle? Are they using synthetic underlayment or felt paper? Are they using metal flashing or 21 full inches of ice and water shield, self-sealing membrane? Are they using actual hip and ridge to insure equal wind protection or are they just going to use a 3-Tab? You need to make sure quality materials is what is going on your roof!
Your roof needs to breathe in order to work properly. There must be an equal balance of intake to exhaust. What kind of ventilation components are they putting on your roof? Will it disrupt the flow of air? Will they improve it? Do they have upgraded solar options? Are they knowledgeable in this area?
In the state of Texas, there is surprisingly no existing license offered for or required from Roofing Contractors. In an industry with little regulation regarding who is fit to remove and replace an entire roof, it is important that they are insured. Do they have a valid certificate?
Can they provide it upon request?
Another way Roofing Contractors can provide credibility and reputability is by becoming Preferred Contractors with the manufacturers that they use. The processes differ depending on the manufacturer, but usually includes the completion of select courses and training.
Certifications offer Contractors at this level warranties that the homeowner would otherwise miss out on. Who do they hold Preferred Contractor status with and what benefits do you get from that?
This is SO important. In order to receive the full benefits of your Manufacturer's Warranty, the shingle applied to your roof must come from a certified material supplier. You also don't want old or defective shingles bought off the back of truck installed on your roof. To insure that they are using quality materials that have a legitimate warranty, you should ask them where exactly they get them from.
One of our goals to inform and educate our homeowners on the process of filing and dealing with an insurance claim. Is your contractor able to get the BEST roof possible for your claim?
Can they help supplement the original estimate to get the MOST out of your claim?